Sale of Goods

By placing an order with the Vincent Shop you (the customer) are accepting our terms and conditions, these conditions do not affect your statutory rights.
Your order will be acknowledged by email as soon as possible, this does not constitute legal acceptance of the order. The offer is accepted and our contract begins with you when the goods are despatched.

Cancelling Orders
You have the right to cancel an order for any reason without any penalty within 7 days from the date your order was accepted. If an order is cancelled, any goods that have been despatched to you must be returned in the same condition with the original packaging and accessories and any money which has been paid to us will be refunded. Deposits for special Orders that are cancelled can not be refunded because you are responsible for checking the description and specification of the item before you place the order.

Returns Policy
If you decide to return a product to us for any reason, for example it is faulty, it must be returned within 14 days from when you received it. After the products have been returned to us safely, we will examine them and will notify you whether you are entitled to a refund. You will be notified by email within a reasonable period of time. The money will usually be refunded by the same method  originally used by you for your purchase. We will process the refund due to you as soon as possible.

Defective Products
Any defective products will be tested before repairs are carried out or exchanges provided. If no faults can be found when we test the products the you may be charged for the return carriage.

Product Descriptions
The product descriptions and specifications on this site can change at any time due to the manufacturer introducing new models or updates to current models. The changes will not affect products for which you have already received a despatch confirmation.

Pricing Policy 
The prices of products on this site may be changed without notice due increasing overheads and the exchange rate, changes will not affect orders we have already confirmed for despatch.

Special Offers
The discounted prices will only be available for the duration of sales and clearance, any orders placed after the final date of the sale will be charged at the original purchase price without any exceptions.